Terms and Conditions for "Nifas" Telemedicine Services

Last Updated: [2025/2/16]

Introduction

Welcome to the "Nifas" application. By using our services, you agree to comply with the terms and conditions outlined in this document. These terms are designed to clarify the nature of the services provided and the mutual responsibilities between the user and the application, in accordance with the applicable laws in the Kingdom of Saudi Arabia.

1. Nature of Service

  • "Nifas" provides telemedicine services that allow users to consult healthcare professionals via video calls, voice calls, or text chats.
  • Services include case evaluation, diagnosis, follow-ups, medical prescriptions, and diagnostic test orders.

2. Telemedicine Consent Form

By using telemedicine services through "Nifas," you acknowledge and agree to the following:

  1. Medical services are provided remotely, with healthcare practitioners in a different location.
  2. I agree to receive telemedicine services, including evaluation, diagnosis, follow-ups, prescriptions, and test orders.
  3. I can choose the preferred mode of communication (text chat, voice call, or video call) for receiving care.
  4. I am responsible for providing accurate and complete information to the healthcare provider.
  5. I understand that teleconsultations may lack the comprehensiveness of in-person clinical examinations.
  6. I have the right to refuse or terminate services at any time without affecting my right to future care.
  7. I consent to the recording of audio and video calls and the secure storage of medical records.
  8. I acknowledge that I can review service fees within the app before making a payment and that fees may vary based on the consultation duration.
  9. I understand that technical issues may impact the service, and I commit to notifying the healthcare provider of any technical problems during the consultation.
  10. I acknowledge that each medical consultation is limited to 15 minutes per appointment, with the consultation time starting after 2 minutes from the doctor's call if the patient delays responding.
  11. For emergency calls, they are conducted only via audio or video, and text chat service is not available for these consultations to ensure immediate and effective communication with the healthcare practitioner.

3. Responsibilities and Obligations

  • User Responsibilities:
    • Provide accurate and complete information during registration and consultations.
    • Respect healthcare providers and follow the medical advice provided.
  • "Nifas" Responsibilities:
    • Ensure high-quality medical services through certified healthcare professionals.
    • Protect user data in compliance with the Privacy Policy and Saudi laws.

4. Privacy and Confidentiality

  • Personal and medical data of users are protected with strict confidentiality.
  • No information will be shared without the user's additional written consent as per our Privacy Policy.

5. Fees and Payment Policy

  • Users can review the service fees within the app before making a payment.
  • Fees vary based on the type and duration of consultations.
  • Refund requests are subject to the app's refund policy.
  • The displayed consultation fees do not include VAT, which will be added to the invoice upon payment completion.

6. Cancellation and Withdrawal

  • Users have the right to terminate consultations at any time without affecting their rights to future care.
  • "Nifas" reserves the right to terminate or refuse service if the user's condition is deemed unsuitable for telemedicine.

7. Technical Support

  • In case of technical issues, users can contact technical support through the app for assistance.

8. Age Requirement

  • By registering in the "Nifas" app and requesting a medical consultation, you confirm that you are 18 years old or older.
  • If the patient is under 18 years old, the consultation request and app registration must be made by a parent or legal guardian.
  • "Nifas" reserves the right to take necessary actions if a user is found to be non-compliant with the age requirements.

9. Account Sharing Restriction

  • You are strictly prohibited from sharing your account or allowing any other person to use or access it in any way, either directly or indirectly.
  • You are solely responsible for all activities conducted through your account. "Nifas" reserves the right to suspend or terminate accounts violating these terms at its sole discretion, without prior notice.

10. Final Agreement

  • By using "Nifas," you agree to all terms and conditions outlined above.
  • These terms may be updated based on app requirements. Users will be notified of any changes via app notifications or other suitable methods as determined by us.